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Welcome to Openhome Support

Whether you’re looking for basic instructions on how to use Verkada products or want to dive into more advanced topics, these tutorials will help you through the process.

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Setup

How to Initially Set up PoE NVR with Monitor Connected (New UI)

How to Initially Set up Reolink Devices

How to Initially Set up Reolink NVR via Reolink App

How to Add Reolink Products to Reolink Software

How to Initially Set up Reolink Battery-powered WiFi Cameras via Reolink App

How to Initially Set up WiFi Cameras via Reolink App (With LAN Port and Voice Prompt)

Troubleshooting

“Network Connection Failed” When Configure Reolink 4G Cameras for the 1st Time
APP Failed to Access the Camera after it Prompts “Connection to the Router Succeeded”
APP Shows “Connection Failed” Error After Scanning the QR Code on the Camera
Wi-Fi Connection Failed During the Setup of Reolink Lumus, Battery-Powered Cameras and E1 Series
Troubleshooting-Camera Failed to Scan the QR Code on the Phone App

Setup

How to Initially Set up PoE NVR with Monitor Connected (New UI)

How to Initially Set up Reolink Devices

How to Initially Set up Reolink NVR via Reolink App

How to Add Reolink Products to Reolink Software

How to Initially Set up Reolink Battery-powered WiFi Cameras via Reolink App

How to Initially Set up WiFi Cameras via Reolink App (With LAN Port and Voice Prompt)

Troubleshooting

“Network Connection Failed” When Configure Reolink 4G Cameras for the 1st Time
APP Failed to Access the Camera after it Prompts “Connection to the Router Succeeded”
APP Shows “Connection Failed” Error After Scanning the QR Code on the Camera
Wi-Fi Connection Failed During the Setup of Reolink Lumus, Battery-Powered Cameras and E1 Series
Troubleshooting-Camera Failed to Scan the QR Code on the Phone App

Setup

How to Initially Set up PoE NVR with Monitor Connected (New UI)

How to Initially Set up Reolink Devices

How to Initially Set up Reolink NVR via Reolink App

How to Add Reolink Products to Reolink Software

How to Initially Set up Reolink Battery-powered WiFi Cameras via Reolink App

How to Initially Set up WiFi Cameras via Reolink App (With LAN Port and Voice Prompt)

Troubleshooting

“Network Connection Failed” When Configure Reolink 4G Cameras for the 1st Time
APP Failed to Access the Camera after it Prompts “Connection to the Router Succeeded”
APP Shows “Connection Failed” Error After Scanning the QR Code on the Camera
Wi-Fi Connection Failed During the Setup of Reolink Lumus, Battery-Powered Cameras and E1 Series
Troubleshooting-Camera Failed to Scan the QR Code on the Phone App

Setup

How to Initially Set up PoE NVR with Monitor Connected (New UI)

How to Initially Set up Reolink Devices

How to Initially Set up Reolink NVR via Reolink App

How to Add Reolink Products to Reolink Software

How to Initially Set up Reolink Battery-powered WiFi Cameras via Reolink App

How to Initially Set up WiFi Cameras via Reolink App (With LAN Port and Voice Prompt)

Troubleshooting

“Network Connection Failed” When Configure Reolink 4G Cameras for the 1st Time
APP Failed to Access the Camera after it Prompts “Connection to the Router Succeeded”
APP Shows “Connection Failed” Error After Scanning the QR Code on the Camera
Wi-Fi Connection Failed During the Setup of Reolink Lumus, Battery-Powered Cameras and E1 Series
Troubleshooting-Camera Failed to Scan the QR Code on the Phone App

Setup

How to Initially Set up PoE NVR with Monitor Connected (New UI)

How to Initially Set up Reolink Devices

How to Initially Set up Reolink NVR via Reolink App

How to Add Reolink Products to Reolink Software

How to Initially Set up Reolink Battery-powered WiFi Cameras via Reolink App

How to Initially Set up WiFi Cameras via Reolink App (With LAN Port and Voice Prompt)

Troubleshooting

“Network Connection Failed” When Configure Reolink 4G Cameras for the 1st Time
APP Failed to Access the Camera after it Prompts “Connection to the Router Succeeded”
APP Shows “Connection Failed” Error After Scanning the QR Code on the Camera
Wi-Fi Connection Failed During the Setup of Reolink Lumus, Battery-Powered Cameras and E1 Series
Troubleshooting-Camera Failed to Scan the QR Code on the Phone App

Get Help For Your Product

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Place a new order or check status of an existing order

orders@verkada.com

Returns

Return a purchase, free trial camera, or check status of an existing return

orders@verkada.com

License Renewals

Cancel or extend existing cloud licenses

orders@verkada.com

Webinar Questions

Register or claim promotional item

orders@verkada.com

Partner Support

General help for authorized resellers

orders@verkada.com

Billing & Payments

Billing inquiries

orders@verkada.com

Return Policy

Warranty Returns

Please email our Partnership team at partners@verkada.com and we will review your return and, once approved, expedite it.

Please email our Partnership team at partners@verkada.com and we will review your return and, once approved, expedite it.

Please email our Partnership team at partners@verkada.com and we will review your return and, once approved, expedite it.

Please email our Partnership team at partners@verkada.com and we will review your return and, once approved, expedite it.

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Our Services

Contact us

San Francisco, 1140 Harrison St, CA 94103
openhome@execor.com
+1(122)800 88 08
Mon-Fri: 8:30am-5:30pm

about us

Keep your home or business safe with CCTV systems designed to provide 24/7 surveillance and peace of mind. Our expert team offers tailored security solutions, from installation to remote monitoring, ensuring your property is always protected.
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